Privacy Policy
v1.0 – November 2025
Effective Date: November 5, 2025
1. Overview
This Privacy Policy explains how BookHeart, LLC ("BookHeart," "we," or "us") collects, uses, and protects your personal information when you use our website, app, and marketplace services.
By using BookHeart, you consent to this Policy.
2. Information We Collect
a. Account Information
- Name, email, and password (for registered users)
- Profile info (bio, social links, avatars, preferences)
b. Transaction Information
- Shipping address, transaction details, and communication history
- Payment-related identifiers (e.g., Stripe customer ID, last 4 digits of card)
We do not store or process full card numbers or CVV codes.
c. Device & Analytics Data
- IP address, browser type, device ID
- Cookies or analytics tools (e.g., Google Analytics) to improve site performance
d. Uploaded Content
- Book photos, messages, and listings you share publicly
3. How We Use Information
We use information to:
- Operate and improve the marketplace
- Process and support transactions
- Detect and prevent fraud or misuse
- Provide customer support
- Send transactional or marketing communications (you may opt out)
- Comply with legal obligations
4. How We Share Information
We may share limited data with:
- Stripe for payment processing
- Shipping or delivery providers to fulfill orders
- Service providers who help us operate the Platform (hosting, analytics, support)
- Law enforcement when required by law or to protect users' rights
We do not sell personal information.
5. Cookies and Tracking
BookHeart uses cookies and similar technologies for:
- Authentication and session management
- Analytics and performance monitoring
- User preferences
You can disable cookies in your browser settings, but this may limit functionality.
6. Data Retention
We retain account and transaction data as long as necessary for business, legal, and accounting purposes.
Beta data may be deleted or reset without notice.
7. Data Security
We use encryption, access controls, and HTTPS to protect your data.
No system is completely secure; use BookHeart at your own risk.
8. Children's Privacy
BookHeart is not directed to children under 13 years old.
We do not knowingly collect data from minors.
9. Your Rights
You may:
- Access, correct, or delete your profile information
- Request account deletion
- Opt out of marketing emails
Contact us at theteam@thebookheart.com for assistance.
10. Third-Party Services
Payments are handled by Stripe, Inc. — governed by Stripe's Privacy Policy.
BookHeart is not responsible for third-party policies or actions.
11. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be posted on our site with an updated "Effective Date."